Operational Excellence

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Drive Efficiency and Growth with our 'Operational Excellence' services

Breakfree Digital Services
service offering

Operational Excellence

Enhance Efficiency and Long-term Success: Elevate your business with BreakFree Consulting's Operational Excellence Services, powered by advanced technology. Our strategic partnerships, Six Sigma processes, customer journey mapping, and solid risk management ensure smooth operations and maximum productivity. Digital Transformation and Innovation: Dive into the digital age with BreakFree Consulting's automation solutions. From setting up call centers to competition mapping, we leverage Total Quality Management and cutting-edge tech like AI, ERP, CRM, Chatbots, and Blockchain to transform operations. Improve customer satisfaction through digital strategies and agile lean projects. People-Centric Operational Success: At BreakFree Consulting, we recognize that people are the heart of operational excellence. Engaged and skilled employees contribute significantly to the success of operations. Providing training, fostering a positive work culture, and recognizing employee contributions are key aspects in this regard. We're your go-to partner for operational excellence, focusing on efficient processes, continuous improvement, quality management, strategic alignment, and employee engagement and development—key aspects that drive success.


  1. Project Management : Get help to make projects run smoother – we focus on improving how we manage projects. We ensure things happen on time, stay within budget, and lead to successful project outcomes.
  2. Crisis Management : We’ve got your back when things get tough. We help you plan and handle crises so they don’t mess up your operations too much.
  3. Innovation and Creativity : Want to be more creative and innovative? We’re here to help build a culture where new ideas flourish, keeping you ahead of market trends.
  4. Technology Integration : Need tech to work better for you? We assist in using and combining tech solutions to make your day-to-day operations smoother, more productive, and ready for the digital world.
  5. Performance Metrics and KPI : Not sure how well your organization is doing? We help define and use metrics and Key Performance Indicators (KPIs) to measure and boost your overall performance.
  6. Data Analytics : Want to make smart decisions using data? We guide you in using data analytics to gain insights, make informed decisions, and improve how you operate.
  7. Change Management : Things changing at work? We support you in navigating these changes by planning, communicating, and implementing strategies to keep things running smoothly.
  8. Six Sigma Process Mapping : Make your processes more efficient with our guidance. We expertly map and optimize end-to-end processes using Six Sigma tools, reducing waste and boosting efficiency.
  9. Customer Journey Mapping : We help you understand your customer’s journey better. Our strategic  focuses on mapping this journey, making customer experiences better, and finding areas to improve.
  10. Risk Management : Worried about risks? We offer specialized services to develop and use effective risk management strategies, making sure your business stays strong even when facing challenges.
  11. Operational Excellence : Want your operations to be top-notch? We provide full support for achieving operational excellence – making things efficient, constantly improving, and keeping your team engaged.
  12. Strategic Planning : Need a plan for success? We offer customized  to help develop and carry out strategic plans, making sure your business goals align with practical steps for growth and success.


  1. Call Center Setup and Management: Outsourcing Benefit: Gain cost-efficiency, focus on core competencies, and ensure 24/7 customer support. Why BreakFree Consulting? We bring proven experience in efficient call center operations, ensuring high-quality customer interactions, and timely issue resolution, enhancing overall customer satisfaction.

  2. Competition Mapping/Mystery Shopping: Outsourcing Benefit: Access expert insights, stay informed about market trends, and enhance strategic decision-making. Why BreakFree Consulting? Our strategic approach to competition mapping goes beyond surface observations, providing deep insights that empower you to make informed decisions and stay ahead of the competition.

  3. Total Quality Management (TQM) and ISO Standards Implementation: Outsourcing Benefit: Ensure adherence to global quality standards, enhance product/service quality, and gain industry credibility. Why BreakFree Consulting? Our consultants excel in TQM and ISO standards, ensuring that your operations meet rigorous quality benchmarks, enhancing your organization’s trustworthiness and industry credibility.

  4. Automation Solutions (ERP and CRM Systems): Outsourcing Benefit: Streamline processes, enhance productivity, and leverage technology for efficient operations. Why BreakFree Consulting? Our tech integration expertise ensures a smooth transition into the digital age, utilizing automation solutions like ERP and CRM systems to boost efficiency and streamline your business processes.

  5. Digital Strategies and Agile Lean Projects: Outsourcing Benefit: Drive innovation, adaptability, and competitiveness in the digital landscape. Why BreakFree Consulting? We excel in digital strategies and agile lean projects, driving innovation and adaptability in your operations, helping you stay competitive in the ever-evolving digital landscape.

  6. Regulatory Compliance Management: Outsourcing Benefit: Navigate complex regulations, ensure compliance, and minimize legal risks. Why BreakFree Consulting? Navigating complex regulations becomes hassle-free with our expertise, ensuring your operations comply with industry-specific regulations and minimizing legal risks.
  7. Innovation and Creativity Culture Building: Outsourcing Benefit: Foster a culture of innovation, stay ahead of market trends, and drive continuous improvement. Why BreakFree Consulting? Foster a culture of innovation with our expertise, staying ahead of market trends and driving continuous improvement, making your organization future-ready.
  8. Quality Management System Implementation: Outsourcing Benefit: Ensure consistent product/service quality, meet industry standards, and enhance customer satisfaction. Why BreakFree Consulting? Our expertise in Quality Management Systems guarantees that your operations maintain high-quality standards, providing customers with reliable and satisfactory products/services.


  1. Enterprise Resource Planning (ERP) Systems:
    • Consideration: ERP systems integrate key business processes for improved efficiency and decision-making like finance, HR, procurement, and supply chain
    • BreakFree Consulting: Choose BreakFree Consulting for seamless ERP implementation, ensuring streamlined processes and enhanced organizational performance.
  2. Customer Relationship Management (CRM) Software:
    • Consideration: CRM software manages customer interactions, streamlines sales, and enhances customer relationships.
    • BreakFree Consulting: Opt for BreakFree Consulting to implement CRM solutions tailored to your business, fostering customer satisfaction and loyalty.
  3. Robotic Process Automation (RPA):
    • Consideration: RPA automates repetitive tasks, reducing manual effort and improving accuracy.
    • BreakFree Consulting: Leverage BreakFree Consulting’s expertise in RPA implementation to enhance operational efficiency and minimize manual workload.
  4. Business Process Management (BPM) Platforms:
    • Consideration: BPM platforms streamline and optimize business processes, fostering collaboration and efficiency.
    • BreakFree Consulting: Consider BreakFree Consulting for BPM implementation, ensuring seamless processes and improved organizational agility.
  5. Data Analytics and Business Intelligence:
    • Consideration: Data analytics and BI tools provide insights for informed decision-making and process improvement.
    • BreakFree Consulting: Choose BreakFree Consulting for data analytics expertise, driving operational excellence through informed decision-making.
  6. Mobile-First Technologies:
    • Consideration: Mobile app development platforms enable mobile access, enhancing flexibility and accessibility.
    • BreakFree Consulting: Choose BreakFree Consulting for mobile app development, ensuring a seamless mobile experience aligned with organizational goals.
  7. Artificial Intelligence (AI) and Machine Learning (ML):
    • Consideration: AI and ML solutions enable predictive analytics, automation, and data-driven decision-making.
    • BreakFree Consulting: Opt for BreakFree Consulting to implement AI and ML, driving operational efficiency and innovation in your processes.
  8. Internet of Things (IoT) Platforms:
    • Consideration: IoT platforms connect and manage devices, collecting data for improved operational efficiency.
    • BreakFree Consulting: Choose BreakFree Consulting for IoT implementation, ensuring efficient data utilization and operational enhancements.
  9. Workflow Automation Platforms:
    • Consideration: Workflow automation platforms streamline processes, integrating applications for improved efficiency.
    • BreakFree Consulting: Opt for BreakFree Consulting to implement workflow automation, ensuring seamless business processes and enhanced operational efficiency.

Our Advantage

Unlocking Solutions, Unleashing Success

1. Creative Thinking: A Journey into Discovery and Definition

a. Discover: We embark on a voyage of creative exploration, uncovering hidden challenges and addressing them at their source. Our innovative thinking goes beyond the obvious, bringing to light the intricacies that demand attention.

b. Define: Precision in problem-solving begins with a clear understanding. Through creative thinking, we not only discover but define the issues, ensuring a comprehensive grasp of the challenges at hand. This clarity becomes the foundation for effective solutions.

2. Competition Mapping: Navigating Market Realities

a. Compare: Our in-depth competition mapping involves a meticulous comparison of market dynamics. We analyze industry players, trends, and strategies to position you strategically, setting the stage for competitive advantage.

b. Confirm: Validation is key. We go beyond assumptions, confirming market insights and potential through rigorous analysis. This confirmation ensures that our strategies are grounded in verified information, enhancing their reliability.

3. Strategic Doing: Simplification and Flawless Implementation

a. Simplify: Complexity is streamlined through our strategic thinking. We distill intricate challenges into simple, actionable plans. Our approach ensures that the path forward is clear, making execution smoother and more effective.

b. Implement: Ideas come to life through precise execution. We take the simplified plan and transform it into reality, aligning every action with your objectives. Our commitment to flawless implementation ensures that strategies translate seamlessly into results.

4. Sustaining Results: Reviewing and Reinforcing Excellence

a. Review: Results are not static; they require continuous evaluation. Our governance structure incorporates regular reviews, scrutinizing outcomes against objectives. This ongoing assessment guarantees that your success remains on track.

b. Reinforce: To sustain success, reinforcement is vital. We proactively identify areas for improvement and fortify successful strategies. Through scheduled check-ins and adjustments, we reinforce the foundations of your achievements, ensuring enduring excellence.

In a world of challenges, BreakFree Consulting is your beacon of innovation, insight, and unwavering success. Experience the advantage that sets you free – where breakthroughs are not just promises but a way of consulting.




I had the pleasure of working with Consultio as part of a 6 month to ‘Regional Retail Leadership.

Robby Stew

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)